Get in Touch With Us
Got a question about something you have read on this site, spotted an error, or want to suggest a casino we should look at? This page explains how to reach us, what we can help with, and what we cannot.
How to Get in Touch
The best way to contact us is by email at [email protected]. We read every message that comes in and try to respond within two working days. If you can, tell us upfront what your message is about — a review, a factual point, a general query — so it reaches the right person without delay.
We do not offer live chat or a phone line for readers, and we are not a casino operator, so we cannot process deposits, withdrawals or account queries on anyone's behalf. If your enquiry relates to a specific casino account, that has to go through the operator's own support channel.
What We Can Help With
- Factual corrections — If a wagering requirement, bonus term, payment method or rating on this site looks out of date, tell us. Casino terms change often and we would rather fix an error than leave it standing.
- General questions — If something about non GamStop casinos, wagering requirements, or UK gambling regulation is unclear, ask. We will point you to a fuller explanation or answer directly if it is quick.
- Content suggestions — If there is a topic connected to non GamStop casinos you think we should cover in more depth, we are open to hearing it.
- Partnership or editorial enquiries — If you represent a casino brand, payment provider or affiliate and want to discuss a listing, introduce yourself and explain what you are proposing.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, mention this in your message. We can point you towards GamCare and other UK support services, but we are not a substitute for them.
What This Page Is Not For
We publish independent research and comparisons of casinos operating outside GAMSTOP, most of which hold licences from overseas regulators rather than the UK Gambling Commission. We do not operate any of the casinos listed on this site, we do not hold customer funds, and we cannot intervene in a dispute between a reader and a casino. If you have an unresolved complaint against an operator, the correct first step is that operator's own complaints procedure, followed by whatever independent dispute resolution service its licence requires — details of which should appear in its terms and conditions.
We also cannot verify your identity, process a self-exclusion request, or add you to GAMSTOP. GAMSTOP is a free UK self-exclusion scheme covering operators licensed by the UK Gambling Commission; it does not extend to casinos licensed overseas, which is precisely why sites like this one exist to explain the distinction. If you want to self-exclude from UK-licensed gambling, GAMSTOP's own service is the right channel, not this contact form.
What Happens After You Write to Us
Every message is read by a person, not a bot. We aim to reply within two working days, though this can stretch during particularly busy periods. If your message needs input from more than one team member — for example, a factual query about a bonus term alongside a partnership question — we will address each part rather than picking one and ignoring the rest.
We take accuracy seriously across everything we publish, including the comparisons on our best non GamStop casinos guide, and reader corrections genuinely feed into how we update that content.
Before You Write In
A few checks can save you a round trip:
- If your question is about a specific casino's bonus terms, wagering requirements or withdrawal limits, check the operator's own terms and conditions first — these override anything summarised on a comparison site.
- If your question is about UK online gambling regulation generally, our guides cover the difference between UK Gambling Commission licensing and overseas licensing, and what that means for consumer protection.
- If you are asking about a specific offer such as a welcome bonus or free spins package, note the casino name and the date you saw the offer, since terms can change without notice.
Thank you for taking the time to read this and for getting in touch. Feedback from readers is one of the main ways we keep this site accurate and useful.